The market today is quite competitive and enhancing customer satisfaction is paramount to have competitive advantage.
There are a number of approaches to quality management and several tools that can be used. You need to measure performance for managing your organization effectively.
One of the quality gurus, Deming, asserted that you can’t improve a process unless you have ways of measuring performance. We advise you on quality management that can work for you. At the start you need simple systems, easy to manage and simple to understand.
As you grow, you may want to use more sophisticated systems. We will advise the right system and you just need to implement it. In many cases, your quality management system will be closely related to customer satisfaction tracking.
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